Shipping policy

Processing Times

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • You will receive a confirmation email once your order has been shipped, including tracking information.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery Times (U.S. Orders):

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

Delivery times are estimates and may vary depending on carrier delays, weather, or other factors beyond our control.

Shipping Carriers

We partner with trusted carriers such as USPS, UPS, and FedEx to ensure reliable delivery.

International Shipping

  • We currently ship to select countries outside of the United States.

  • International orders may be subject to import duties, taxes, and customs fees which are the responsibility of the customer.

  • Delivery times vary by destination and may take 7–21 business days.

Order Tracking

Once shipped, you will receive a tracking number via email. Tracking updates may take up to 24–48 hours to appear.

Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Lost or Damaged Packages

  • If your package is lost in transit, please contact us at [your email] so we can investigate with the carrier.

  • If items arrive damaged, please email us within 7 days of delivery with photos so we can arrange a replacement or refund.

Contact Us

For shipping questions, email us at support@trymaxd.com with your order number in the subject line.